Case Study: Large Software Distributor Implements Serial Number Tracking and Reduces Order Shipping Time

The Challenge

A large distributor of software products was searching for a way to implement serial number tracking and reduce the time required to process shipping orders. Most shipping orders require kitting to configure the product correctly for the customer..

The Solution

Install CoreIMS and CoreIMS Internet Front End. Product codes were stored in CoreIMS as Kits, with a simple bill of materials for each kit, to handle shipping order configuration. Product serial numbers were entered as each shipping order was configured.


By assigning User IDs to Customers and allowing them to enter Shipping Orders online via CoreIMS’s Internet Front End, order entry was streamlined and workload on the company’s sales order staff was reduced. Inventory stocking levers were reduced by building the kits to order from components rather than storing prepackaged kits.