CoreIMS Services
CoreIMS™ is unmatched in its ability to address a far-ranging set of inventory management needs as delivered off the shelf. However, many customers prefer a more specific solution based on the existing functionality of CoreIMS™. For these customers, CorePartners, Inc. is pleased to be of service in estimating, developing, implementing and training on the desired customized solution.
Pre-Implementation Services
CoreIMS™ Software Training
User and/or Technical Training delivered either on-site or remotely. CorePartners use CoreAchieve Leaning Management platform to provide the best training experience to all our Customers.
CoreIMS™ Software Installation
Installation of CoreIMS™ software on-site or remote which includes the physical installation of software including third-party software, purchased through CorePartners, on client-server and any workstations that will be used. As well as testing and configuration for scanners and additional hardware purchased through CorePartners, to ensure that CoreIMS™ ™ software is working with said hardware and third-party software.
CoreIMS™ Software Configuration
Typically performed after training and proposed workflow definition. CPI provides an extensive assistance in matching CoreIMS™ configurations settings to desired Customers expectations of CoreIMS™.
Hardware Configuration
Configuration Services to configure CoreIMS™ and other systems (Accounting, ERP, Shopping Carts, Shipping, etc.) for integrated operation.
Data Migration
Database Services (import, export, conversion, migration, and data cleaning).
Network Installation and Configuration
Prepare the wired and wireless Network for CoreIMS™ Installation and verify SQL installation, etc.
User Acceptance Testing Execution Assistance
Test Plan Execution Assistance – Includes Modification Overview, Initial user training for testing systems parameters, preparation of the test plan to SRS and/or User Guide, and customer acceptance. Engineering & customer monitoring, reporting and release note compilation of testing results. Comparative analysis of scope of work to customer expectations and corrective resolution of project. This process is critical to the testing phase and helps to ensure successful Go-live for the entire system. Customer acceptance and sign off required.
Go-Live Assistance
Onsite and/or remote assistance (supplemental training, data mapping to support data import, etc.) provided to a customer as they go-live with CoreIMS™ application
Post-Implementation Services
CoreIMS Support
- Issues and requests are tracked via JIRA (issue tracking system)
- E-mail support
- Telephone, Skype and GoToMeeting support
Telephone support: Talk to a technical or operations consultant in the U.S. for advice on installation and usage: 1-866-267-3967 (9 a.m. to 6 p.m. Eastern Time)
Email support: Email questions, issues etc. to support@corepartners.com anytime for a response within 12 hours
Online support: Schedule an online session to evaluate CoreIMS™ with a consultant: 1-866-267-3967
Software support: New releases and updates are made available to supported customers
Several support models are available, depending on customer needs. Among these are comprehensive annual, time and material, block hour purchase, or some combination thereof. Time frame and response time are addressed in our support agreements.
